Cloud4J is committed to ensuring that your privacy is protected. This privacy policy sets out how Cloud4J uses and protects any information that Cloud4J collects when you use the Email Builder application. Cloud4J may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

What information we collect

When you log into Email Builder, we collect the following information: Company Information
  • Name
  • Salesforce Org ID
  • Salesforce Instance URL
  • Country
  • Default Locale
  • Organization Type
User information:
  • Salesforce User ID
  • First Name
  • Last Name
  • Email Address
  • Time Zone
  • Locale
We also capture in our log files the following information:
  • IP Address
  • Browser Type
When you send email through Email Builder, we collect the following information:
  • Message ID
  • From Name
  • From Email Address
  • Reply To Email Address
  • Email Address (TO, CC, BCC)
  • Email Subject

What we do with the information we collect

We use this information to:
  • Provide functionality within the Email Builder application. For example, to date / time data, we need to know your locale and time zone.
  • Send you communications regarding your Email Builder account such as a notification that your subscription is expiring, a credit card payment has failed, etc.
  • Analyze how users are using Email Builder. For example, we periodically review which browsers people use to access Email Builder.
  • Protect the Email Builder application. For example, we use IP address to disallow access from known untrusted sources.
  • Provide support as you use Email Builder.
  • Send you emails regarding new Email Builder releases and other product information.
Note we never collect or store any personal information from your Salesforce database other than the data listed above. Meaning we do not store any customer data that resides in your Salesforce database such as data in the Contact object. Email Builder does include an archive feature that allows you to archive your reports and dasbhoards. With this feature, the reports that you choose to archive may include customer data. We will never use that data in any way other than when you request to retrieve it via the application using the archive feature. Also the archive feature can be completely disabled by your Salesforce admin in the settings page within Email Builder.

Where the information is held

All information that we collect is stored in our own Salesforce database. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

How long we keep your information

We keep your information as long as you are using the application because it is required for it to work correctly as mentioned above. If after 24 months, you no longer use the application, then we will delete your information from our database.

How we use cookies

Email Builder uses only one cookie. This cookie is used to maintain your user session - meaning to keep you logged into the application. We do not store any personally identifiable information in that cookie.

Information provided during purchase

Cloud4j subscription purchases are conducted by Stripe, Inc. (if you pay via credit card - you can also elect to pay via invoicing in which credit cards are not used). Stripe acts as the processor of data you provide during the purchase process. Email Builder does not store any credit card information. In fact, your credit card information is never submitted to the Email Builder servers as we use Stripe.js library to create credit card tokens.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of data sub-processors

Email Builder uses the following 3rd party processors:
  • Salesforce: We store all the data required to run Email Builder (personal data listed above, schedules, formats, etc.) in our own Salesforce database.
  • Amazon Web Services ("AWS"): Email Builder is hosted on an AWS server and it stores archived reports in AWS S3 buckets and activity data in an AWS RDS MySQL database.
  • SendGrid: All email from Email Builder is sent using SendGrid.
  • Stripe: All payment processing is done through Stripe.
Please refer to their privacy policies for further details and conditions.

Questions or Concerns

If you have questions regarding this Privacy Policy, please reach us using one of the following: